Firstly the agent will need to click on a campaign, they next will automatically be taken to the “Contact View” tab and their X-Lite or EyeBeam(or other softphone) should start ringing. Once the agent then answers their softphone, please make sure to NOT hang up on it. Hanging up on...
As a follow up to a post 2 posts down (Xlite or EyeBeam setup), I would just like to go over some of the more common problems and errors, that hopefully haven’t, but may occur. There are a few possible error messages that may pop up on your sip phone....
A predictive dialer calls a list of telephone or cell phone numbers and connects dialed calls that are answered to people making calls, sometimes referred to as agents. Predictive dialers use algorithms to help minimize the time that agents spend waiting between calls and conversations, and also the likelihood of...
Here at Hello Hunter we receive a number of common issues which can easily be avoided or detected by our customers, by using a few simple diagnostic tools. In this blog I would like to touch on a few methods for either avoiding or detecting regularly occurring issues. For example,...
Today we put live a new version of the Hello Hunter Predictive Dialer. Thanks to the resellers who provided the last minute bug testing on Sunday and Monday morning. New features in this update include: 1) Custom Dispositions- Now your agents can disposition calls with your own set of parameters....