It takes 30 seconds for an outbound call center agent to manually dial a customer or a prospect’s number on the phone. That time, multiplied by how many an agent could call in a day can equal to more customers being contacted when the call center company uses predictive dialer...
3 Ways How Customer Support Can Increase Brand Loyalty In today’s digitally-driven world, customer support is a company’s most critical competitive advantage. Don’t assume your customer support strategy, or execution, is hitting the mark. Here are three ways to make customer satisfaction and brand loyalty a reality by improving...
Caller ID Best Practices and Compliance If your company uses outbound telemarketing and isn’t utilizing Local Caller ID numbers, you are missing an opportunity to improve answer rates and list penetration rates. In fact, our reports show that telemarketers improve performance by 40% when using Local Caller ID Numbers....
Integrated Softphone Support Hello Hunter, we’re always about the bottom line. That’s why we utilize WebRTC with our protocol. This way your contact center does not have to waste its time with supporting a third party product, or paying for that third party software. To understand the value of...
Voice Broadcasting Modern businesses have dozens of marketing tools available to them. From SMS messaging to emails, flyers, direct mail, social media messaging, and search engine marketing. However, there is one often-underlooked marketing tool that you can use to help build your business, bring in more customers, and create a...