Contact View Below you will see the Contact View. This is the main screen you will be working with mostly. The title on top is where you can tell what campaign you are dialing. Contact Details This is where the details of your contact populates once you made contact. To...
Below is the overview of the Campaigns view. Create New Campaign Learn how to Create a New Campaign. Edit a Campaign For example you want to increase or decrease calling speed (Dial Rate Override), change calling hours, or any settings that you saved when you created the campaign, you may click the pencil iconbelow the...
Below is the overview of the Voice Broadcasting view. Create Voice Broadcast Campaign Learn how to Create a New Voice Broadcast Campaign here. Edit A Campaign Edit a campaign by clicking the pencil icon. There are 3 tabs explained below: General tab Campaign Name and Description: Name of your campaign and a brief description. Caller ID Name and Number: This is the...
Caller ID Best Practices and Compliance If your company uses outbound telemarketing and isn’t utilizing Local Caller ID numbers, you are missing an opportunity to improve answer rates and list penetration rates. In fact, our reports show that telemarketers improve performance by 40% when using Local Caller ID Numbers....
Integrated Softphone Support Hello Hunter, we’re always about the bottom line. That’s why we utilize WebRTC with our protocol. This way your contact center does not have to waste its time with supporting a third party product, or paying for that third party software. To understand the value of...