Today we put live a new version of the Hello Hunter Predictive Dialer. Thanks to the resellers who provided the last minute bug testing on Sunday and Monday morning. New features in this update include:

1) Custom Dispositions- Now your agents can disposition calls with your own set of parameters. To setup custom dispositions go to the Admin Tab and press the Configure Custom Disposition Button (Bottom Left)
2) Better Agent Reporting – Now you can view a rundown of your agent productivity with stats that include Agent Connect Time, Talk Time, Dials & Connected Contacts. Use the Display Agent Productivity button under the Admin Tab.
3) Search by Phone number – Quickly find a contact by phone number using the Global Search option under the List View Tab
4) Detailed Exports – Now each Contact export includes information about Disposition in addition to a timestamp of the last time an agent was connected to the contact.
5) Timezone based Callback times – Agents can set their timezone using the Modify Timezone button at the bottom of the Settings page. This timezone is used for recording Scheduled Callbacks in the Contact log instead of UTC.
6) Leave a Pre-Recorded Message (and don’t hang-up)- Agents now have the option of keeping the call connected when playing a pre-recorded message.
7) Backend database upgrades to improve performance and provide emergency data recovery.

We are quickly approaching version 1.0…look for more updates soon. Please keep sending the feature requests my way.

Latest Software Update: v0.94d (27 Sep 2009)
You may need to refresh your web browser to see this latest version.

New Features:
Super Fast Email Based Exports for Campaigns, PhoneCasts, & User Contacts
Real-time Monitor for Dialing PD Numbers (look for more updates to this soon)
VB Options to: 1) record all Transfer Calls 2) transfer bad DTMF presses 3) detailed overview with transfer time stats

Bug Fixes:
Solved MAJOR issue with PD users getting disconnected with a live contact, and hearing a “Goodbye” message mid-conversation
Solved Counting of Total users in Admin Tab
Solved sip_address default when setting as SIP provider under the Admin Tab

Soon to be Added:
Custom Dispositions (1 week)
Better Reporting (1-2 weeks)
Custom Music On Hold (2 weeks)

Known Bugs:
Per-Carrier AMD behavior

This week’s release introduces a new sales dashboard and interface with icons. We are also doing some work in the back end to create to enhance our telephone server’s scalability. This includes programming custom C language modules to interact directly with our switch. Enterprises, here we come!