We are proud to announce the launch of our new Chinese website geared at the Mainland China, Hong Kong, and Taiwan Predictive Dialer and Voice Broadcasting customers. This is our first branded entrance into a developing market and we hope to gain a wealth of experience from the process. Unlike the US, there is no established market for outbound call center services in China and we hope to make in-roads into this rising market. Look for more localized versions of the Hello Hunter software suite along with our website in other languages soon.

Our technical team (i.e., Matt) spent Christmas and New Years juggling carriers for our new Voice Broadcasting clients in Nigeria. We are happy with the results and I think our clients are too. Over the next few weeks we will be launching Voice Broadcasting services in Brazil, England, and China. We actually gained quite a bit of knowledge working with a handful of tier-1 international carriers and hope that the knowledge will carry over to other international markets. If you are an agent or reseller and need Voice Broadcasting services to a location outside of the US and Canada please contact our sales team for a custom quote. Our international routes and rates change often, so please contact us for the latest information.

Today we put live a new version of the Hello Hunter Predictive Dialer. Thanks to the resellers who provided the last minute bug testing on Sunday and Monday morning. New features in this update include:

1) Custom Dispositions- Now your agents can disposition calls with your own set of parameters. To setup custom dispositions go to the Admin Tab and press the Configure Custom Disposition Button (Bottom Left)
2) Better Agent Reporting – Now you can view a rundown of your agent productivity with stats that include Agent Connect Time, Talk Time, Dials & Connected Contacts. Use the Display Agent Productivity button under the Admin Tab.
3) Search by Phone number – Quickly find a contact by phone number using the Global Search option under the List View Tab
4) Detailed Exports – Now each Contact export includes information about Disposition in addition to a timestamp of the last time an agent was connected to the contact.
5) Timezone based Callback times – Agents can set their timezone using the Modify Timezone button at the bottom of the Settings page. This timezone is used for recording Scheduled Callbacks in the Contact log instead of UTC.
6) Leave a Pre-Recorded Message (and don’t hang-up)- Agents now have the option of keeping the call connected when playing a pre-recorded message.
7) Backend database upgrades to improve performance and provide emergency data recovery.

We are quickly approaching version 1.0…look for more updates soon. Please keep sending the feature requests my way.

Latest Software Update: v0.94d (27 Sep 2009)
You may need to refresh your web browser to see this latest version.

New Features:
Super Fast Email Based Exports for Campaigns, PhoneCasts, & User Contacts
Real-time Monitor for Dialing PD Numbers (look for more updates to this soon)
VB Options to: 1) record all Transfer Calls 2) transfer bad DTMF presses 3) detailed overview with transfer time stats

Bug Fixes:
Solved MAJOR issue with PD users getting disconnected with a live contact, and hearing a “Goodbye” message mid-conversation
Solved Counting of Total users in Admin Tab
Solved sip_address default when setting as SIP provider under the Admin Tab

Soon to be Added:
Custom Dispositions (1 week)
Better Reporting (1-2 weeks)
Custom Music On Hold (2 weeks)

Known Bugs:
Per-Carrier AMD behavior

Latest Software Update: v0.92a (5 July 2005)
You may need to refresh your web browser to see this latest version.

New Features:
Updated interface for managing users and setting preferences under the Admin Tab
Ability to save and edit Campaign and Phonecast Never Call Before/After Call Times (back end still not implemented, etc end of week)
Added Reseller Settable option to Allow/Disable full CDR exports

Bug Fixes:
Solved statistics related bug in Campaigns views that Lamar reported
Solved database deadlock issue on large imports

Soon to be Added:
Assisted Transfers (eta: 1 week from now)
Call Barging (eta: 2 weeks from now)

Known Bugs:
Memory leak for PhoneCasts
Per-Carrier AMD behavior

Hello Hunter recently launched a new product to it’s service offering–Voice Broadcasting with PhoneCasts. The new service is geared towards carriers, wholesalers, and resellers. Sometimes called RoboCalls, our distributed calling platform supports up to 100,000 calls per hour/per campaign. PhoneCasts are the perfect solution to segment your marketing or communication efforts.

* certain forms of voice broadcasting might be illegal in your area. please consult a lawyer before purchasing our services

Hello Hunter TeleDialer now supports all international number formats on a per Group basis in our multi-tenant Predictive Dialing architecture. This enables Hello Hunter to provide service to several locations at once using a centralized server.

This week’s release introduces a new sales dashboard and interface with icons. We are also doing some work in the back end to create to enhance our telephone server’s scalability. This includes programming custom C language modules to interact directly with our switch. Enterprises, here we come!

We’ve been busy upgrading. Look for our official v1.0 release soon. Hello Hunter is now the only hosted dialer solution with an integrated softphone that bypasses network NAT issues. No more SIP softphone troubleshooting for Hello Hunter customers. The phone is integrated directly into our application. Current customers can enable the feature under the Settings tab. To use the webphone, users need a microphone and headset.

As we move towards a production ready product (of which, we are very, very close) it makes sense to schedule a maintenance window to provide some predictability for our customers. The Hello Hunter Auto & Predictive Dialing functions will be unavailable Monday, Wednesday, and Friday 11pm-1am PST. We will be conducting upgrades to our software during their period, and some calling functions and the flash-based app might not work.