The Hello Hunter usability gurus recently revamped the interface for scheduling a custom call back times. Telemarketing agents can now quickly schedule a call back in an easy 3 click process. Prior to this update agents had to use a complicated set of drop down and select menus which lead to a relatively inefficient process. The new screen can be seen below

Agents still have the option to schedule a call back with any of our pre-set call back times with a single click ranging in intervals from 1 hour to 6 months. At Hello Hunter we understand the smallest details make a big difference in overall call center productivity, and its why we keep continuing to make improvements to our interface.

This week all Hello Hunter dialer servers, on both the east and west coasts have implemented a new disaster recovery plan. As a preventative measure, all severs will have a complete weekly backup performed offsite to ensure our customers’ data is protected against hard drive failure. Although our voice broadcasting and predictive dialing servers have yet to have a major failure or outage, our technical staff is taking preventative precautions to ensure minimal downtime in the unforeseen event of hardware failure. All backups will be kept in a secure off-site location with password-based access.

1) decide and add the database fields for your account under the Admin tab. this is the data that will be stored in our system for each of the contacts you or your agents will be calling. this information will appear on the agent’s screen when they are connected to a contact. these database fields should match the information you typically have for the people you will be calling. these fields are set per account, and canNOT be changed from campaign to campaign
2) under the Admin tab, add an account for each of your users
3) Select your telephone connection method under the Settings tab for EACH user
4) set a List View appearance under Settings to display additional information in the List View
5) Create a new campaign under the Campaigns tab
6) Upload CSV data by clicking the Add Contacts icon next to the newly created Campaign and follow the on-screen instructions
7) press the GREEN refresh button to confirm your .CSV has been imported correctly
8 ) login, as an agent and press the associated Join a Predictive Campaign button to begin calling

We are proud to announce the launch of our new Chinese website geared at the Mainland China, Hong Kong, and Taiwan Predictive Dialer and Voice Broadcasting customers. This is our first branded entrance into a developing market and we hope to gain a wealth of experience from the process. Unlike the US, there is no established market for outbound call center services in China and we hope to make in-roads into this rising market. Look for more localized versions of the Hello Hunter software suite along with our website in other languages soon.

Our technical team (i.e., Matt) spent Christmas and New Years juggling carriers for our new Voice Broadcasting clients in Nigeria. We are happy with the results and I think our clients are too. Over the next few weeks we will be launching Voice Broadcasting services in Brazil, England, and China. We actually gained quite a bit of knowledge working with a handful of tier-1 international carriers and hope that the knowledge will carry over to other international markets. If you are an agent or reseller and need Voice Broadcasting services to a location outside of the US and Canada please contact our sales team for a custom quote. Our international routes and rates change often, so please contact us for the latest information.

Today we put live a new version of the Hello Hunter Predictive Dialer. Thanks to the resellers who provided the last minute bug testing on Sunday and Monday morning. New features in this update include:

1) Custom Dispositions- Now your agents can disposition calls with your own set of parameters. To setup custom dispositions go to the Admin Tab and press the Configure Custom Disposition Button (Bottom Left)
2) Better Agent Reporting – Now you can view a rundown of your agent productivity with stats that include Agent Connect Time, Talk Time, Dials & Connected Contacts. Use the Display Agent Productivity button under the Admin Tab.
3) Search by Phone number – Quickly find a contact by phone number using the Global Search option under the List View Tab
4) Detailed Exports – Now each Contact export includes information about Disposition in addition to a timestamp of the last time an agent was connected to the contact.
5) Timezone based Callback times – Agents can set their timezone using the Modify Timezone button at the bottom of the Settings page. This timezone is used for recording Scheduled Callbacks in the Contact log instead of UTC.
6) Leave a Pre-Recorded Message (and don’t hang-up)- Agents now have the option of keeping the call connected when playing a pre-recorded message.
7) Backend database upgrades to improve performance and provide emergency data recovery.

We are quickly approaching version 1.0…look for more updates soon. Please keep sending the feature requests my way.

Latest Software Update: v0.94d (27 Sep 2009)
You may need to refresh your web browser to see this latest version.

New Features:
Super Fast Email Based Exports for Campaigns, PhoneCasts, & User Contacts
Real-time Monitor for Dialing PD Numbers (look for more updates to this soon)
VB Options to: 1) record all Transfer Calls 2) transfer bad DTMF presses 3) detailed overview with transfer time stats

Bug Fixes:
Solved MAJOR issue with PD users getting disconnected with a live contact, and hearing a “Goodbye” message mid-conversation
Solved Counting of Total users in Admin Tab
Solved sip_address default when setting as SIP provider under the Admin Tab

Soon to be Added:
Custom Dispositions (1 week)
Better Reporting (1-2 weeks)
Custom Music On Hold (2 weeks)

Known Bugs:
Per-Carrier AMD behavior

Latest Software Update: v0.92a (5 July 2005)
You may need to refresh your web browser to see this latest version.

New Features:
Updated interface for managing users and setting preferences under the Admin Tab
Ability to save and edit Campaign and Phonecast Never Call Before/After Call Times (back end still not implemented, etc end of week)
Added Reseller Settable option to Allow/Disable full CDR exports

Bug Fixes:
Solved statistics related bug in Campaigns views that Lamar reported
Solved database deadlock issue on large imports

Soon to be Added:
Assisted Transfers (eta: 1 week from now)
Call Barging (eta: 2 weeks from now)

Known Bugs:
Memory leak for PhoneCasts
Per-Carrier AMD behavior

Hello Hunter recently launched a new product to it’s service offering–Voice Broadcasting with PhoneCasts. The new service is geared towards carriers, wholesalers, and resellers. Sometimes called RoboCalls, our distributed calling platform supports up to 100,000 calls per hour/per campaign. PhoneCasts are the perfect solution to segment your marketing or communication efforts.

* certain forms of voice broadcasting might be illegal in your area. please consult a lawyer before purchasing our services

Hello Hunter TeleDialer now supports all international number formats on a per Group basis in our multi-tenant Predictive Dialing architecture. This enables Hello Hunter to provide service to several locations at once using a centralized server.