We are proud to announce that on November 15th, 2011, Hello Hunter Corp. entered into an agreement to sell its Voice Broadcasting and Predictive Dialing customers to Predictive Dialer Limited. The purchase agreement includes rights to the Hello Hunter website and brand.

For our customers, it will be business as usual! Over the next few weeks and months we will be transitioning users to Predictive Dialer Limited. Your current dialer accounts will not be affected. We would like to thank our long-time users for their continued patronage and reassure all our customers they can expect to receive the same world-class customer support after the acquisition is complete. If you have any questions, please contact your representative.

Today we unveiled our Hosted Switch platform, which we still consider to be a BETA release but has been stress tested in our production environment for the past 2 months. We believe our purpose-built softswitch is an important aspect of our Predictive Dialer and Voice Broadcasting services which has allowed our customers near perfect up time these past few months. We now offer our Hosted Switch, which includes a full LCR platform and VoIP billing system to the world.

On THIS Monday, September 27th we will began updating our back end systems to take advantage of the EdgeCast Content Delivery Network to serve our Flash .swf files. For most customers the changes should be transparent. These back end changes will

- increase security of our systems
- improve Web GUI load times
- provide higher availability

For private label users, please email support@hellohunter.com with the full address of ALL URLs that you use to access your private label interface (eg. http://dialer.yourco.com). We will begin phasing out old URLs in 2 weeks time. Thank you for your prompt response.

As we approach our second year in business, Hello Hunter is proud to report exceptional growth with our user base, partners, and service infrastructure. Existing customers might have noticed, we have been slowly implementing enterprise procedures to accommodate our growth, including our new support and billing portal.

Since the start of 2010, we have gone from 6 servers and under two million minutes a month to over 18 servers supporting almost 10 million minutes a month with users in 5 continents…and we are just getting started! Look for more enhancements to our service soon.

The Hello Hunter usability gurus recently revamped the interface for scheduling a custom call back times. Telemarketing agents can now quickly schedule a call back in an easy 3 click process. Prior to this update agents had to use a complicated set of drop down and select menus which lead to a relatively inefficient process. The new screen can be seen below

Agents still have the option to schedule a call back with any of our pre-set call back times with a single click ranging in intervals from 1 hour to 6 months. At Hello Hunter we understand the smallest details make a big difference in overall call center productivity, and its why we keep continuing to make improvements to our interface.

This week all Hello Hunter dialer servers, on both the east and west coasts have implemented a new disaster recovery plan. As a preventative measure, all severs will have a complete weekly backup performed offsite to ensure our customers’ data is protected against hard drive failure. Although our voice broadcasting and predictive dialing servers have yet to have a major failure or outage, our technical staff is taking preventative precautions to ensure minimal downtime in the unforeseen event of hardware failure. All backups will be kept in a secure off-site location with password-based access.

1) decide and add the database fields for your account under the Admin tab. this is the data that will be stored in our system for each of the contacts you or your agents will be calling. this information will appear on the agent’s screen when they are connected to a contact. these database fields should match the information you typically have for the people you will be calling. these fields are set per account, and canNOT be changed from campaign to campaign
2) under the Admin tab, add an account for each of your users
3) Select your telephone connection method under the Settings tab for EACH user
4) set a List View appearance under Settings to display additional information in the List View
5) Create a new campaign under the Campaigns tab
6) Upload CSV data by clicking the Add Contacts icon next to the newly created Campaign and follow the on-screen instructions
7) press the GREEN refresh button to confirm your .CSV has been imported correctly
8 ) login, as an agent and press the associated Join a Predictive Campaign button to begin calling

We are proud to announce the launch of our new Chinese website geared at the Mainland China, Hong Kong, and Taiwan Predictive Dialer and Voice Broadcasting customers. This is our first branded entrance into a developing market and we hope to gain a wealth of experience from the process. Unlike the US, there is no established market for outbound call center services in China and we hope to make in-roads into this rising market. Look for more localized versions of the Hello Hunter software suite along with our website in other languages soon.

Our technical team (i.e., Matt) spent Christmas and New Years juggling carriers for our new Voice Broadcasting clients in Nigeria. We are happy with the results and I think our clients are too. Over the next few weeks we will be launching Voice Broadcasting services in Brazil, England, and China. We actually gained quite a bit of knowledge working with a handful of tier-1 international carriers and hope that the knowledge will carry over to other international markets. If you are an agent or reseller and need Voice Broadcasting services to a location outside of the US and Canada please contact our sales team for a custom quote. Our international routes and rates change often, so please contact us for the latest information.

Today we put live a new version of the Hello Hunter Predictive Dialer. Thanks to the resellers who provided the last minute bug testing on Sunday and Monday morning. New features in this update include:

1) Custom Dispositions- Now your agents can disposition calls with your own set of parameters. To setup custom dispositions go to the Admin Tab and press the Configure Custom Disposition Button (Bottom Left)
2) Better Agent Reporting – Now you can view a rundown of your agent productivity with stats that include Agent Connect Time, Talk Time, Dials & Connected Contacts. Use the Display Agent Productivity button under the Admin Tab.
3) Search by Phone number – Quickly find a contact by phone number using the Global Search option under the List View Tab
4) Detailed Exports – Now each Contact export includes information about Disposition in addition to a timestamp of the last time an agent was connected to the contact.
5) Timezone based Callback times – Agents can set their timezone using the Modify Timezone button at the bottom of the Settings page. This timezone is used for recording Scheduled Callbacks in the Contact log instead of UTC.
6) Leave a Pre-Recorded Message (and don’t hang-up)- Agents now have the option of keeping the call connected when playing a pre-recorded message.
7) Backend database upgrades to improve performance and provide emergency data recovery.

We are quickly approaching version 1.0…look for more updates soon. Please keep sending the feature requests my way.