This week all Hello Hunter dialer servers, on both the east and west coasts have implemented a new disaster recovery plan. As a preventative measure, all severs will have a complete weekly backup performed offsite to ensure our customers’ data is protected against hard drive failure. Although our voice broadcasting and predictive dialing servers have yet to have a major failure or outage, our technical staff is taking preventative precautions to ensure minimal downtime in the unforeseen event of hardware failure. All backups will be kept in a secure off-site location with password-based access.

1) decide and add the database fields for your account under the Admin tab. this is the data that will be stored in our system for each of the contacts you or your agents will be calling. this information will appear on the agent’s screen when they are connected to a contact. these database fields should match the information you typically have for the people you will be calling. these fields are set per account, and canNOT be changed from campaign to campaign
2) under the Admin tab, add an account for each of your users
3) Select your telephone connection method under the Settings tab for EACH user
4) set a List View appearance under Settings to display additional information in the List View
5) Create a new campaign under the Campaigns tab
6) Upload CSV data by clicking the Add Contacts icon next to the newly created Campaign and follow the on-screen instructions
7) press the GREEN refresh button to confirm your .CSV has been imported correctly
8 ) login, as an agent and press the associated Join a Predictive Campaign button to begin calling