Voice broadcasting customers can now more easily manage and configure their campaigns’ sound files using our newly redesigned Sound Files Library. Mangers, wholesales, or resellers of robocalls can now either upload a .WAV file or record a new message over the phone for future use in one or many different broadcasts. Each voice blast can be have a different message to be played to live answers, left on voicemail machines, or for inbound DID callbacks. If you are a politician and want to send a recorded telephone message to your constituents, setup your message in our Sound Library once and use it in all your political voice broadcasting campaigns to blast your message to thousands.

v0.99w has custom music on hold support for agents in-between calls via any shoutcast server. Hello Hunter understands that music can enhance or restrict a call center agent’s productivity, we also know that each individual has their own music preference–it why we now support custom music on hold. For an outbound call center agent that spends 8+ hours on the phone, this small feature enhancement will make a BIG difference and keep your agents happy.

Predictive dialing users can configure a shoutcast server under the Settings tab. Enter an address in the format shout://servername:port/dir. A list of public shoutcast servers can be found using google or shoutcast.com.

v0.99o introduces a completely redesigned voice connection wizard, and the option to connect agents via Google Talk/Jabber clients. The new wizard integrates feedback received by our technical support department on the difficulties some call centers’ encountered setting up soft phones like X-Lite and Zoiper with the Hello Hunter predictive dialing platform. Customers and resellers now have 5 connection options, four of which are enabled and available to direct customers. The options are Dial-out, Dial-in (via local access number), SIP Phone, SIP Address, Google Talk/Jabber, and our Flash Web Phone.

Using your Google or GMail account is simple, simply select the Google Talk option and enter your google email address (like your.name@gmail.com). The next time a voice connection is required, you will receive an incoming voice call from hosted.dialer@gmail.com. Accept the call, and add hosted.dialer@gmail.com to your Google Talk contact list and walla–you are now connected to our hosted predictive dialer platform! To test your connection simply select the Test Google Talk Connection button under the Settings tab.

Google has freeware phone clients available that support ICE for NAT (Interactive Connectivity Establishment for Network Address Translation) which makes setup and configuration a breeze. We hope our network technicians can finally kiss all those firewall and NAT problems good-bye! Google Talk has voice chat clients available for Windows, Mac, and Linux. Our predictive dialer also works with the ActiveX control that comes standard on most GMail login screens. If your company utilizes google apps for mail or document hosting, we also integrate with your @company.com google accounts.

We are proud to announce the launch of our new Chinese website geared at the Mainland China, Hong Kong, and Taiwan Predictive Dialer and Voice Broadcasting customers. This is our first branded entrance into a developing market and we hope to gain a wealth of experience from the process. Unlike the US, there is no established market for outbound call center services in China and we hope to make in-roads into this rising market. Look for more localized versions of the Hello Hunter software suite along with our website in other languages soon.

Our technical team (i.e., Matt) spent Christmas and New Years juggling carriers for our new Voice Broadcasting clients in Nigeria. We are happy with the results and I think our clients are too. Over the next few weeks we will be launching Voice Broadcasting services in Brazil, England, and China. We actually gained quite a bit of knowledge working with a handful of tier-1 international carriers and hope that the knowledge will carry over to other international markets. If you are an agent or reseller and need Voice Broadcasting services to a location outside of the US and Canada please contact our sales team for a custom quote. Our international routes and rates change often, so please contact us for the latest information.

Today we put live a new version of the Hello Hunter Predictive Dialer. Thanks to the resellers who provided the last minute bug testing on Sunday and Monday morning. New features in this update include:

1) Custom Dispositions- Now your agents can disposition calls with your own set of parameters. To setup custom dispositions go to the Admin Tab and press the Configure Custom Disposition Button (Bottom Left)
2) Better Agent Reporting – Now you can view a rundown of your agent productivity with stats that include Agent Connect Time, Talk Time, Dials & Connected Contacts. Use the Display Agent Productivity button under the Admin Tab.
3) Search by Phone number – Quickly find a contact by phone number using the Global Search option under the List View Tab
4) Detailed Exports – Now each Contact export includes information about Disposition in addition to a timestamp of the last time an agent was connected to the contact.
5) Timezone based Callback times – Agents can set their timezone using the Modify Timezone button at the bottom of the Settings page. This timezone is used for recording Scheduled Callbacks in the Contact log instead of UTC.
6) Leave a Pre-Recorded Message (and don’t hang-up)- Agents now have the option of keeping the call connected when playing a pre-recorded message.
7) Backend database upgrades to improve performance and provide emergency data recovery.

We are quickly approaching version 1.0…look for more updates soon. Please keep sending the feature requests my way.

Latest Software Update: v0.94d (27 Sep 2009)
You may need to refresh your web browser to see this latest version.

New Features:
Super Fast Email Based Exports for Campaigns, PhoneCasts, & User Contacts
Real-time Monitor for Dialing PD Numbers (look for more updates to this soon)
VB Options to: 1) record all Transfer Calls 2) transfer bad DTMF presses 3) detailed overview with transfer time stats

Bug Fixes:
Solved MAJOR issue with PD users getting disconnected with a live contact, and hearing a “Goodbye” message mid-conversation
Solved Counting of Total users in Admin Tab
Solved sip_address default when setting as SIP provider under the Admin Tab

Soon to be Added:
Custom Dispositions (1 week)
Better Reporting (1-2 weeks)
Custom Music On Hold (2 weeks)

Known Bugs:
Per-Carrier AMD behavior

Latest Software Update: v0.92a (5 July 2005)
You may need to refresh your web browser to see this latest version.

New Features:
Updated interface for managing users and setting preferences under the Admin Tab
Ability to save and edit Campaign and Phonecast Never Call Before/After Call Times (back end still not implemented, etc end of week)
Added Reseller Settable option to Allow/Disable full CDR exports

Bug Fixes:
Solved statistics related bug in Campaigns views that Lamar reported
Solved database deadlock issue on large imports

Soon to be Added:
Assisted Transfers (eta: 1 week from now)
Call Barging (eta: 2 weeks from now)

Known Bugs:
Memory leak for PhoneCasts
Per-Carrier AMD behavior

Hello Hunter recently launched a new product to it’s service offering–Voice Broadcasting with PhoneCasts. The new service is geared towards carriers, wholesalers, and resellers. Sometimes called RoboCalls, our distributed calling platform supports up to 100,000 calls per hour/per campaign. PhoneCasts are the perfect solution to segment your marketing or communication efforts.

* certain forms of voice broadcasting might be illegal in your area. please consult a lawyer before purchasing our services

Hello Hunter TeleDialer now supports all international number formats on a per Group basis in our multi-tenant Predictive Dialing architecture. This enables Hello Hunter to provide service to several locations at once using a centralized server.