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Discover the latest news and offers about our products.

3 Ways How Customer Support Can Increase Brand Loyalty

April 10, 2019

                                                  3 Ways How Customer Support Can Increase Brand Loyalty In today’s digitally-driven world, customer support is a company’s most critical competitive advantage. Don’t assume your customer support strategy, or execution, is hitting the mark. Here are three ways to make customer satisfaction and brand loyalty a reality by improving...

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Contact View Tab Overview

February 19, 2019

Contact View Below you will see the Contact View. This is the main screen you will be working with mostly. The title on top is where you can tell what campaign you are dialing. Contact Details This is where the details of your contact populates once you made contact. To...

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Predictive Campaigns

February 19, 2019

Below is the overview of the Campaigns view. Create New Campaign Learn how to Create a New Campaign. Edit a Campaign For example you want to increase or decrease calling speed (Dial Rate Override), change calling hours, or any settings that you saved when you created the campaign, you may click the pencil iconbelow the...

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How to Manage & Setup your Voice Broadcast Campaign

February 19, 2019

Below is the overview of the Voice Broadcasting view. Create Voice Broadcast Campaign Learn how to Create a New Voice Broadcast Campaign here. Edit A Campaign Edit a campaign by clicking the pencil icon. There are 3 tabs explained below: General tab Campaign Name and Description: Name of your campaign and a brief description. Caller ID Name and Number: This is the...

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Geo Caller ID & Best Practices and Compliance

February 15, 2019

Caller ID Best Practices and Compliance   If your company uses outbound telemarketing and isn’t utilizing Local Caller ID numbers, you are missing an opportunity to improve answer rates and list penetration rates. In fact, our reports show that telemarketers improve performance by 40% when using Local Caller ID Numbers....

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