How to Manage & Setup your Voice Broadcast Campaign

Create Voice Broadcast Campaign

Learn how to Create a New Voice Broadcast Campaign here.

Edit A Campaign

Edit a campaign by clicking the pencil icon. There are 3 tabs explained below:

1. General tab

   Campaign Name and Description: Name of your campaign and a brief description.

   Caller ID Name and Number: This is the CID information that will be used on the outbound calls generated by the system. This is what the client will see on their end. It is important to use real phone numbers. Using an invalid CID is not permitted by our service. Do not use 800 numbers.

   Never Call Before and Never Call After: Allows you to specify when the campaign should run. You need to configure your timezone correctly for this feature to work. This can be changed via Settings. Under General Properties, click the pencil icon beside Timezone.

2. Options tab

   Max Agents: This is the total number of agents available to take calls that the dialer transfers.

   “Transfer To and Transfer Backup** : When running a voice broadcast you can give the recipient the option to be transferred to an agent.

   Calls per Hour: This is the number of calls that you want to dial per hour.

   “Answering Machine Detection and Leave a Message** : Please select one of these options. AMD will drop the call upon detecting an answering machine. The detection takes around 2-3 seconds and due to the way the technology is implemented there may be some occasions where detection is not successful. Our system has one of the best detection rates in the Industry, however you should be aware that this is not going to be 100% accurate at all times. Leave a message setting is used to leave a preconfigured message when a voice mail is detected.

   Wait For Silence: This adds some silence before playing your message. It is recommended that you test this feature first. This option instructs the dialer to not play a message unless someone on the other end speaks, otherwise your message will be played as soon as someone picks up.

   Transfer on Other Digits: When this box is checked, the dialer transfer the call if the contact presses any button at all.

   Record Transfers: Records calls that are transferred to the transfer number.

   Voicemail on Transfer Failure: Transferred calls are sent to voicemail if unanswered.

   Advanced voice broadcast: This option allows the voice broadcast to anything else that a customer might want. If they’re doing anything more complicated than just playing 1 audio file to a person with Transfer & DNC buttons, then we create a custom script.

3. Keys tab

   Transfer Key, DNC Key and Leave a Message key: These settings are used to map these features to specific key presses.

Increase / Decrease broadcast speed

Under a chosen VB campaign, there are arrow up and arrow down icons to increase calls per hour. The change of call rate will reflect automatically under the Calls per Hour statistics.

Real-time log

Real-time log graphs are already displayed under each Voice Broadcast campaign statistics. However, if you want a detailed view while a voice broadcast is running, click on the log (list) iconbeside the delete icon.

Export Campaign

Export to your email summary of the campaign and results, list of contacts with their dispositions and status, list of leads, list of do not call numbers, list of DTMF presses, or all calls made for the campaign to your email. Export by clicking the export icon that is symbolized as an upward arrow.

Add or Upload Broadcast Message

Learn how to Upload a Broadcast Message here.

Add or Upload Leads / Contacts

Learn how to Upload Contacts here.

Configure Settings