Hello Hunter Blog

Purchased by Predictive Dialer Limited, Business as Usual

Matthew Hunter — Tue, 29 Nov 2011 02:51:33 +0000

We are proud to announce that on November 15th, 2011, Hello Hunter Corp. entered into an agreement to sell its Voice Broadcasting and Predictive Dialing customers to Predictive Dialer Limited. The purchase agreement includes rights to the Hello Hunter website and brand.

For our customers, it will be business as usual! Over the next few weeks and months we will be transitioning users to Predictive Dialer Limited. Your current dialer accounts will not be affected. We would like to thank our long-time users for their continued patronage and reassure all our customers they can expect to receive the same world-class customer support after the acquisition is complete. If you have any questions, please contact your representative.

New Service – Hosted Switch

Matthew Hunter — Sat, 27 Nov 2010 09:08:50 +0000

Today we unveiled our Hosted Switch platform, which we still consider to be a BETA release but has been stress tested in our production environment for the past 2 months. We believe our purpose-built softswitch is an important aspect of our Predictive Dialer and Voice Broadcasting services which has allowed our customers near perfect up time these past few months. We now offer our Hosted Switch, which includes a full LCR platform and VoIP billing system to the world.

EdgeCast CDN Rollout

Matthew Hunter — Sun, 26 Sep 2010 10:28:49 +0000

On THIS Monday, September 27th we will began updating our back end systems to take advantage of the EdgeCast Content Delivery Network to serve our Flash .swf files. For most customers the changes should be transparent. These back end changes will

- increase security of our systems
- improve Web GUI load times
- provide higher availability

For private label users, please email support@hellohunter.com with the full address of ALL URLs that you use to access your private label interface (eg. http://dialer.yourco.com). We will begin phasing out old URLs in 2 weeks time. Thank you for your prompt response.

Super Growth

Matthew Hunter — Sat, 07 Aug 2010 03:33:20 +0000

As we approach our second year in business, Hello Hunter is proud to report exceptional growth with our user base, partners, and service infrastructure. Existing customers might have noticed, we have been slowly implementing enterprise procedures to accommodate our growth, including our new support and billing portal.

Since the start of 2010, we have gone from 6 servers and under two million minutes a month to over 18 servers supporting almost 10 million minutes a month with users in 5 continents…and we are just getting started! Look for more enhancements to our service soon.

New Faster, Follow-up Popup & Bug Fixes

Matthew Hunter — Mon, 19 Apr 2010 10:04:23 +0000

The Hello Hunter usability gurus recently revamped the interface for scheduling a custom call back times. Telemarketing agents can now quickly schedule a call back in an easy 3 click process. Prior to this update agents had to use a complicated set of drop down and select menus which lead to a relatively inefficient process. The new screen can be seen below

Agents still have the option to schedule a call back with any of our pre-set call back times with a single click ranging in intervals from 1 hour to 6 months. At Hello Hunter we understand the smallest details make a big difference in overall call center productivity, and its why we keep continuing to make improvements to our interface.

Predictive Dialer Disaster Recovery Plan

Matthew Hunter — Sun, 21 Mar 2010 07:09:30 +0000

This week all Hello Hunter dialer servers, on both the east and west coasts have implemented a new disaster recovery plan. As a preventative measure, all severs will have a complete weekly backup performed offsite to ensure our customers’ data is protected against hard drive failure. Although our voice broadcasting and predictive dialing servers have yet to have a major failure or outage, our technical staff is taking preventative precautions to ensure minimal downtime in the unforeseen event of hardware failure. All backups will be kept in a secure off-site location with password-based access.

Getting Started Guide for Predictive Dialing

Matthew Hunter — Sat, 13 Mar 2010 22:22:28 +0000

1) decide and add the database fields for your account under the Admin tab. this is the data that will be stored in our system for each of the contacts you or your agents will be calling. this information will appear on the agent’s screen when they are connected to a contact. these database fields should match the information you typically have for the people you will be calling. these fields are set per account, and canNOT be changed from campaign to campaign
2) under the Admin tab, add an account for each of your users
3) Select your telephone connection method under the Settings tab for EACH user
4) set a List View appearance under Settings to display additional information in the List View
5) Create a new campaign under the Campaigns tab
6) Upload CSV data by clicking the Add Contacts icon next to the newly created Campaign and follow the on-screen instructions
7) press the GREEN refresh button to confirm your .CSV has been imported correctly
8 ) login, as an agent and press the associated Join a Predictive Campaign button to begin calling

Pre-recorded Message Leaving

Matthew Hunter — Sat, 27 Feb 2010 16:37:03 +0000

Voice broadcasting customers can now more easily manage and configure their campaigns’ sound files using our newly redesigned Sound Files Library. Mangers, wholesales, or resellers of robocalls can now either upload a .WAV file or record a new message over the phone for future use in one or many different broadcasts. Each voice blast can be have a different message to be played to live answers, left on voicemail machines, or for inbound DID callbacks. If you are a politician and want to send a recorded telephone message to your constituents, setup your message in our Sound Library once and use it in all your political voice broadcasting campaigns to blast your message to thousands.

Music on Hold via Shoutcast

Matthew Hunter — Sun, 14 Feb 2010 16:36:10 +0000

v0.99w has custom music on hold support for agents in-between calls via any shoutcast server. Hello Hunter understands that music can enhance or restrict a call center agent’s productivity, we also know that each individual has their own music preference–it why we now support custom music on hold. For an outbound call center agent that spends 8+ hours on the phone, this small feature enhancement will make a BIG difference and keep your agents happy.

Predictive dialing users can configure a shoutcast server under the Settings tab. Enter an address in the format shout://servername:port/dir. A list of public shoutcast servers can be found using google or shoutcast.com.

Google Talk Integration

Matthew Hunter — Tue, 02 Feb 2010 16:31:47 +0000

v0.99o introduces a completely redesigned voice connection wizard, and the option to connect agents via Google Talk/Jabber clients. The new wizard integrates feedback received by our technical support department on the difficulties some call centers’ encountered setting up soft phones like X-Lite and Zoiper with the Hello Hunter predictive dialing platform. Customers and resellers now have 5 connection options, four of which are enabled and available to direct customers. The options are Dial-out, Dial-in (via local access number), SIP Phone, SIP Address, Google Talk/Jabber, and our Flash Web Phone.

Using your Google or GMail account is simple, simply select the Google Talk option and enter your google email address (like your.name@gmail.com). The next time a voice connection is required, you will receive an incoming voice call from hosted.dialer@gmail.com. Accept the call, and add hosted.dialer@gmail.com to your Google Talk contact list and walla–you are now connected to our hosted predictive dialer platform! To test your connection simply select the Test Google Talk Connection button under the Settings tab.

Google has freeware phone clients available that support ICE for NAT (Interactive Connectivity Establishment for Network Address Translation) which makes setup and configuration a breeze. We hope our network technicians can finally kiss all those firewall and NAT problems good-bye! Google Talk has voice chat clients available for Windows, Mac, and Linux. Our predictive dialer also works with the ActiveX control that comes standard on most GMail login screens. If your company utilizes google apps for mail or document hosting, we also integrate with your @company.com google accounts.