Hello Hunter Blog » Development

Music on Hold via Shoutcast

Matthew Hunter — Sun, 14 Feb 2010 16:36:10 +0000

v0.99w has custom music on hold support for agents in-between calls via any shoutcast server. Hello Hunter understands that music can enhance or restrict a call center agent’s productivity, we also know that each individual has their own music preference–it why we now support custom music on hold. For an outbound call center agent that spends 8+ hours on the phone, this small feature enhancement will make a BIG difference and keep your agents happy.

Predictive dialing users can configure a shoutcast server under the Settings tab. Enter an address in the format shout://servername:port/dir. A list of public shoutcast servers can be found using google or shoutcast.com.

Google Talk Integration

Matthew Hunter — Tue, 02 Feb 2010 16:31:47 +0000

v0.99o introduces a completely redesigned voice connection wizard, and the option to connect agents via Google Talk/Jabber clients. The new wizard integrates feedback received by our technical support department on the difficulties some call centers’ encountered setting up soft phones like X-Lite and Zoiper with the Hello Hunter predictive dialing platform. Customers and resellers now have 5 connection options, four of which are enabled and available to direct customers. The options are Dial-out, Dial-in (via local access number), SIP Phone, SIP Address, Google Talk/Jabber, and our Flash Web Phone.

Using your Google or GMail account is simple, simply select the Google Talk option and enter your google email address (like your.name@gmail.com). The next time a voice connection is required, you will receive an incoming voice call from hosted.dialer@gmail.com. Accept the call, and add hosted.dialer@gmail.com to your Google Talk contact list and walla–you are now connected to our hosted predictive dialer platform! To test your connection simply select the Test Google Talk Connection button under the Settings tab.

Google has freeware phone clients available that support ICE for NAT (Interactive Connectivity Establishment for Network Address Translation) which makes setup and configuration a breeze. We hope our network technicians can finally kiss all those firewall and NAT problems good-bye! Google Talk has voice chat clients available for Windows, Mac, and Linux. Our predictive dialer also works with the ActiveX control that comes standard on most GMail login screens. If your company utilizes google apps for mail or document hosting, we also integrate with your @company.com google accounts.

Voice Broadcasting Now Available

Matthew Hunter — Mon, 18 May 2009 07:26:10 +0000

Hello Hunter recently launched a new product to it’s service offering–Voice Broadcasting with PhoneCasts. The new service is geared towards carriers, wholesalers, and resellers. Sometimes called RoboCalls, our distributed calling platform supports up to 100,000 calls per hour/per campaign. PhoneCasts are the perfect solution to segment your marketing or communication efforts.

* certain forms of voice broadcasting might be illegal in your area. please consult a lawyer before purchasing our services

TeleDialer Auto/Predictive Product Roadmap

Matthew Hunter — Mon, 02 Mar 2009 15:17:21 +0000

As we conduct our beta testing, we are always excited to learn about the new feature enhancements our customers want, and how it can better improve our product. To provide some transparency to our beta testers (and potential clients) with our development efforts I’ll be using this space to provide a quick roadmap on features and their expected implementations. We push updates out about every other day, so expect this information to change often.

Call Statistics (Added 28 Feb)
Disposition bar (added 28 Feb)
VoIP connection Support (early-March 2009)
Improved Navigation Features (early-March 2009)
Live Call Transfer (mid-March 2009)
Recorded Message Leaving (mid-March 2009)
The Que Dialing (early April 2009)
Salesforce Integration (April 2009)
Email integration (April 2009)