Xlite Eyebeam error messages
August 6, 2013
As a follow up to a post 2 posts down (Xlite or EyeBeam setup), I would just like to go over some of the more common problems and errors, that hopefully haven’t, but may occur. There are a few possible error messages that may pop up on your sip phone. Listed below are the most common error codes you may see, and the reasons why they are occurring.
My xlite or EyeBeam is saying: “404 Registration Error”
This error normally occurs when the information imputed into you sip account settings is not correct. You will need to go back and check through your sip account settings to try and locate the mistake and correct it. (how to do this is by simply following the blog 2 blogs down from here).
My xlite or EyeBeam is saying: “408 – Request Timed Out”
Should you see a 408 error from x-lite or EyeBeam as a rule this means you are not getting any response from the sip registration server which you are trying to connect to with. There are multiple reasons why this may occur but this may be caused by:
1. Your SIP Settings are incorrect
2. Your router is not configured correctly or may not support this application
3. A firewall may be blocking this from working
4. Anti-spyware is blocking this from working
You can try disabling any firewall software you have running on your desktop temporarily, including Windows Firewall. The same also applies for Anti-spyware.
It is also advisable to try connecting directly to your DSL/cable modem and bypassing your router this will determine if the router is causing any problems.
Should you see the” Error 500″ message
If you are using Xlite or EyeBeam and while trying to log in, you get the error 500 message this probably means that your ISP (Internet Service Provider) does not have the ability to facilitate VOIP calls over their network.
You can contact your Internet Service Provide and ask them to assist you with making the correct changes needed to your router. Hopefully these changes will facilitate the working of VOIP services.
Should any of these errors still reoccur after taking the steps listed above, please feel free to email us at firstname.lastname@example.org.