What is A Predictive Dialer
July 30, 2013
A predictive dialer calls a list of telephone or cell phone numbers and connects dialed calls that are answered to people making calls, sometimes referred to as agents. Predictive dialers use algorithms to help minimize the time that agents spend waiting between calls and conversations, and also the likelihood of someone answering when no agent is available.
If you are manually dialing numbers one at a time, there are two common sources for delay. Firstly, only a relatively small fraction of dials are actually answered. So, for examples sake, if 1 out of 3 dials are actually answered, a predictive dialer might dial 3 lines every time an agent becomes available. Secondly, of course even dials that are answered may take some time before being actually picked up. For example, If it typically takes 10 seconds for someone to answer the phone, and a conversation may normally last 90 seconds, then a predictive dialer may well start dialing at 80 seconds.
Dialing one number at a time, only when an agent is available, will typically keep agents utilized for 40 minutes per hour (33% idle time). Predictive dialing can increase utilization to 57 minutes per hour (5% idle time).
Hello Hunters Predictive Dialer comes with many features that will help you managing your business better than ever before.
Your agents can effortlessly set up email templates, which are easily sent from our dialer utilizing their own email address for the return of corresponding mail.
you can dial up to 5 lines at a time per single agent, you can also incorporate your leads information into scripts, to make it simple and time saving.
No longer will the agent have to search between applications on their desktop.
You can upload a custom pre recorded voice mail message, that you can have the dialer leave when you call reaches an answer machine with our (AMD) answer machine detection system.
Upload as many leads as you need to.
Create a limitless number of campaigns as and when you want.
You can listen in live to agents, which is useful when training new recruits or just simply checking up on less productive members.
CRM is easily integrated and takes no time at all.
The ability to record all the calls your agents are making, and store them within your campaigns so you can download and listen to them at a later date.
These and many other great features are all available With our Hello Hunter Predictive Dialer.
Feel free to contact us with questions about this or any other product at: email@example.com