Voice broadcasting customers can now more easily manage and configure their campaigns’ sound files using our newly redesigned Sound Files Library. Mangers, wholesales, or resellers of robocalls can now either upload a .WAV file or record a new message over the phone for future use in one or many different broadcasts. Each voice blast can be have a different message to be played to live answers, left on voicemail machines, or for inbound DID callbacks. If you are a politician and want to send a recorded telephone message to your constituents, setup your message in our Sound Library once and use it in all your political voice broadcasting campaigns to blast your message to thousands.
v0.99w has custom music on hold support for agents in-between calls via any shoutcast server. Hello Hunter understands that music can enhance or restrict a call center agent’s productivity, we also know that each individual has their own music preference–it why we now support custom music on hold. For an outbound call center agent that spends 8+ hours on the phone, this small feature enhancement will make a BIG difference and keep your agents happy.
Predictive dialing users can configure a shoutcast server under the Settings tab. Enter an address in the format shout://servername:port/dir. A list of public shoutcast servers can be found using google or shoutcast.com.
v0.99o introduces a completely redesigned voice connection wizard, and the option to connect agents via Google Talk/Jabber clients. The new wizard integrates feedback received by our technical support department on the difficulties some call centers’ encountered setting up soft phones like X-Lite and Zoiper with the Hello Hunter predictive dialing platform. Customers and resellers now have 5 connection options, four of which are enabled and available to direct customers. The options are Dial-out, Dial-in (via local access number), SIP Phone, SIP Address, Google Talk/Jabber, and our Flash Web Phone.
Using your Google or GMail account is simple, simply select the Google Talk option and enter your google email address (like firstname.lastname@example.org). The next time a voice connection is required, you will receive an incoming voice call from email@example.com. Accept the call, and add firstname.lastname@example.org to your Google Talk contact list and walla–you are now connected to our hosted predictive dialer platform! To test your connection simply select the Test Google Talk Connection button under the Settings tab.
Google has freeware phone clients available that support ICE for NAT (Interactive Connectivity Establishment for Network Address Translation) which makes setup and configuration a breeze. We hope our network technicians can finally kiss all those firewall and NAT problems good-bye! Google Talk has voice chat clients available for Windows, Mac, and Linux. Our predictive dialer also works with the ActiveX control that comes standard on most GMail login screens. If your company utilizes google apps for mail or document hosting, we also integrate with your @company.com google accounts.